Customer support

Help with your product or order

Orders, payments, deliveries, returns, and most warranty claims begin with the retailer that sold the product. They have your order details and can confirm the next steps.

If the retailer cannot resolve the issue, send us the case details and their response.

Find the right help

What do you need help with?

I have an order, delivery, return, or warranty issue

Contact the retailer named on your receipt. They can verify the order, payment, delivery terms, return route, and warranty process using your purchase details.

If your retailer is Masku, use Masku Returns & Complaints.

A part is missing or damaged

Keep the packaging, photograph the shipping label and the damaged or missing area, and contact the retailer. Cardboard is not glamorous, but in a delivery claim it can have a distinguished second career as evidence.

I need product information

Dimensions, materials, colors, mechanisms, care properties, and variant relationships are published in the product catalog, materials guide, and product detail pages. Check the exact size and finish you are considering.

The retailer could not resolve the case

Send Nest & Living the complete case, including the retailer's response. We can review product information and help route the matter, but we cannot replace the retailer's order record or purchase terms.

Case preparation

What to include in your message

Include the purchase details, a description of the issue and clear photographs so we can understand the case.

1. Identify the purchase

Include the order number, purchase date, retailer, product name, and SKU when available.

2. Show the issue

Add a concise description and clear photographs of the product, packaging, labels, and affected area.

3. State the status

Explain what the retailer has already confirmed. A support case should have history, not archaeology.

Evidence worth keeping

  • Receipt or order confirmation
  • Product name, variant, and SKU
  • Packaging and shipping labels
  • Wide and close photographs of the issue

Before returning anything

Ask the retailer to confirm deadlines, condition requirements, collection, and the return address. Wait for their instructions before sending the product back.

What Nest & Living needs for escalation

  • The retailer and order details must identify the original transaction.
  • The description and photographs must show what happened and which part is affected.
  • The retailer's response must show what has already been attempted or decided.
  • Contact details must be current enough for a reply to reach an actual person.

Send a complete unresolved case to support@nestliving.dk The email link opens your email app. Add your case details and photographs before sending. Read the broader FAQ