Support and collaboration

Frequently asked questions

Find answers about products, retailers, orders and product care, or learn how to apply as a supplier or retail partner.

Purchases, deliveries, returns, and most warranty cases are handled by the retailer that sold the product. Contact the retailer named on your receipt first so they can check your purchase details.

Customer Support

Common questions

Can I buy products directly from this site?

No. Nest & Living is a product catalog, not a checkout. Participating retailers handle prices, availability, orders, and delivery.

Where can I find a retailer?

Visit the retailer directory for currently listed stores and markets. Contact the store to confirm the products on display and current availability before travelling.

How can I track my order?

Once your order ships, the retailer handling your order will send the tracking details. Delivery and pickup arrangements are managed through the retailer.

What is your return policy?

Returns and cancellations are handled through the retailer that sold the product. Please contact that retailer first so they can confirm timing, condition requirements, and the practical return route.

How do I submit a warranty claim?

Start with the retailer where the product was purchased. If the case remains unresolved, email support@nestliving.dk with the order details, retailer name, and a short description of the issue.

What if a part is missing or damaged?

Photograph the product, packaging, shipping label, and affected part, then contact the selling retailer with your order details. Keep the packaging until the retailer confirms the next step; cardboard can be unexpectedly important evidence.

Do you ship internationally?

Availability depends on the retailer and market. At the moment the active retail setup is limited, so international availability should be confirmed before ordering.

Are the colors on screen exact?

They are a useful guide, not a calibrated promise. Screens, photography, daylight, and room lighting all affect appearance. Ask the retailer for a sample or an in-store viewing when the precise shade matters.

How should I compare product measurements?

Check the exact variant, not only the family name, and compare width, depth, height, and package data. Measure doors, stairs, lifts, and turning space too. Your doorway retains veto power.

What is a product family?

A family groups closely related variants under one shared design. The variants may differ by size, orientation, upholstery, color, or function while still belonging to the same recognisable product line.

Why does a measurement or package count have its own page?

Attribute pages connect an exact published value to the products and product types that use it. They make comparison and search more precise. Yes, even “1 package” has administrative dignity here.

How do I care for Nest & Living products?

Follow the care instructions delivered with the product. When guidance is missing, use mild cleaning methods, avoid harsh chemicals, and contact the retailer or support for product-specific advice.

Does a removable cover mean it is machine-washable?

Not automatically. Removable describes construction; washable describes care. Follow the product's care label and retailer guidance before washing, because zips are not legal guarantees.

Applications

Product and partner submissions

Every application is reviewed manually. Send the completed form and supporting documents so we can assess whether the proposal fits the range and our operational requirements.

1. Send complete information

Include the product or business information requested in the form, along with the relevant supporting documents.

2. Compliance and quality audit

Documentation is checked against quality, safety, traceability, and operational criteria.

3. Manual review

Only applications that fit the current range plan and operational capacity can move forward.

Submit a product for review

Use this when you want Nest & Living to assess a product, product family, or manufacturing proposal for possible inclusion in the collection.

  • Company and contact details
  • Product image and product category
  • Attributes, dimensions, weights, and packaging data
  • Materials, component breakdown, and country of origin
  • Statements or reports covering harmful chemicals, PFAS, and similar risk areas
  • Traceability for regulated raw materials, including wood and paper where relevant
  • Recycling, disassembly, and end-of-life information
Open supplier form

Apply as a retailer or distribution partner

Use this when your company wants to sell, distribute, or support Nest & Living products in a defined market or channel.

  • Business identity, market coverage, and contact persons
  • Sales channels, store network, and online presence
  • Warehouse, delivery, returns, and customer service capability
  • Preferred product groups and launch timeline
  • Expected order volumes and onboarding readiness
  • Operational references and relevant attachments
Open retailer form

What we expect before a review starts

  • Claims must be supported with documentation, not only marketing copy.
  • Where materials or finishes raise risk questions, we expect conservative disclosure and supporting evidence.
  • If wood, paper, or other traceable raw materials are involved, the supplier must be able to document legal sourcing and traceability.
  • Product data should be complete enough for listing, logistics, and after-sales use from the start.

Questions, completed forms, and supporting files may all be sent to support@nestliving.dk Include your company name and contact details so we can reply.